Our Process and Procedures
Timeless Tributes Monuments is committed to providing high-quality headstones and memorial monuments to our valued customers. This policy outlines the procedures and requirements for ordering headstones and monuments from our company.
At Timeless Tributes Monuments, we make the process of selecting and purchasing a headstone or monument as seamless and stress-free as possible. Here’s how our process works:
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1. Select Your Stone / Schedule a Consultation
Start by choosing a headstone style that best fits your needs. You can schedule a consultation with one of our experienced representatives, either in person or online, to discuss your vision, needs, and design preferences. We’ll work closely with you to create a custom design, providing up to two free proofs to ensure the design is exactly what you envision.
2. Design Approval & Deposit
Once you’re happy with the design, a 50% deposit is required to move forward. After receiving your deposit, we will send an electronic design approval form for you to sign. With your approval, we’ll place the order for the blank stone, setting everything in motion.
3. Order Processing & Installation
Upon receiving full payment, we begin the etching process and schedule the installation. Our typical production time for in-stock stones is 6-8 weeks. For special order stones, production may take up to 6 months.
Important Notes:
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Cemetery Regulations: Before making your purchase, please ensure that your headstone complies with your cemetery’s regulations. Non-compliance may result in delivery issues or additional charges, which will be the purchaser’s responsibility.
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Assistance with Paperwork: While Timeless Tributes Monuments does not contact cemeteries directly, we are happy to assist with any required paperwork once you provide it to us.